ct111 Privacy Policy

2. Data We Collect

ct111 collects personal data that you provide directly and data generated automatically through your use of the platform. The categories of personal data we collect include:

• Identity data: full name, date of birth, and government-issued identification documents provided during account verification.
• Contact data: email address, mobile phone number, and residential address.
• Financial data: payment method details (e.g. mobile banking account reference for bKash, Nagad, Rocket, or Upay), deposit and withdrawal history, and transaction records.
• Technical data: IP address, browser type and version, device type, operating system, session duration, and pages accessed.
• Usage data: game history, betting activity, bonus usage, and responsible gaming tool settings.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless we are legally required to do so. We will always notify you if any such collection becomes necessary.

4. Sharing of Personal Data

ct111 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following limited circumstances:

• Service providers: with third-party payment processors (such as bKash, Nagad, Rocket, and Visa/Mastercard networks), identity verification partners, fraud detection services, and technology infrastructure providers who are contractually bound to handle your data securely and only as instructed.
• Legal obligations: when required to do so by applicable law, court order, regulatory authority, or law enforcement agency. ct111 will notify you of any such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or transfer of ct111's business assets, your data may be transferred to the succeeding entity under the same or equivalent privacy protections as set out in this policy.

In all cases where data is shared with third parties, ct111 takes reasonable steps to ensure those parties maintain appropriate data security standards consistent with this Privacy Policy.

6. Data Security

ct111 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and ct111's servers is encrypted using SSL (Secure Sockets Layer) technology. Access to your personal data within ct111 is restricted to authorised personnel who require it to perform their role, and all such personnel are bound by confidentiality obligations.

While ct111 employs robust security measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights or freedoms, ct111 will notify affected users as required by applicable law. You are responsible for keeping your account password secure and must not share it with any third party. If you suspect your account has been compromised, contact customer support immediately via live chat.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ct111:

• Right of access: you may request a copy of the personal data ct111 holds about you.
• Right of rectification: you may request that inaccurate or incomplete personal data be corrected or updated.
• Right of erasure: in certain circumstances, you may request that your personal data be deleted, subject to any overriding legal obligation to retain it.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time, and ct111 will honour that objection without charge.

To exercise any of these rights, please contact ct111 customer support via live chat or by email at [email protected]. ct111 will respond to valid data rights requests within a reasonable timeframe. We may require identity verification before processing a data rights request to ensure the security of your information.

10. Minors and Age Restrictions

ct111 is strictly for adults aged 21 and above. ct111 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on ct111, please contact our customer support team immediately so that the account can be reviewed and appropriate action taken.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ct111 handles your personal data, please contact our customer support team. Support is available 24/7 via live chat on the ct111 platform. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and will respond to privacy-related enquiries within a reasonable timeframe.

You may also contact ct111 by email at [email protected]. Please note that this address is for written correspondence only and is not a clickable link. For data rights requests, please clearly state the nature of your request and provide sufficient information for ct111 to verify your identity before processing.